Delivery and return of your hats
The transport of your parcel
Packages are usually shipped within 48 hours after receiving your payment. Standard delivery is Colissimo followed, delivered without a signature. If you want a discount with signature, an additional charge applies, please contact us. Whatever the chosen shipping method, we will provide as soon as possible a link that will allow you totrack the delivery of your package online.
Shipping costs include packing, handling and postage. They may contain a fixed part and a variable part based on the price or the weight of your order. We recommend that you combine your purchases in a single order. We cannot group two separate orders and you will be charged shipping for each of them. Your package is shipped at your own risk, a particular care is given to the parcel containing fragile products.
The parcels are oversized and protected.
Shipping charges
The products are delivered to the address indicated by the consumer on the order form.
The consumer is required to check the condition of the packaging of the goods upon delivery and report the damage to the carrier on the delivery, as well as the company, within a period of a week. The consumer may, at his request, obtain sending aninvoice to the billing address and not the delivery address by validating the optionprovided for this purpose on the purchase order. As regards shipping, work us primarily with Colissimo Suivi. As soon as we make a shipment, you immediately receivean information e-mail. THE POST OFFICE
To minimize transportation costs, all products of small or medium size are shippedby a service of the post Colissimo Suivi. In addition to be economic, this service delivers within 48 hours in the France and offers you the possibility of recovering the products ordered at your nearest Post Office for the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your factor will leave you a notice in your Inbox mailbox, allowing you to collect your parcel at your post office during opening hours, within a period of 15 days. Colissimo Suivi is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or that the product gets lost. In case of delay of delivery terms we have recommended to you in the mail for shipping, we ask you to report us this delay by calling us by phone or send us an e-mail. We will then contact the post office to start an investigation. A post investigation can last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be sent immediately to your home (the majority of cases). If however the product is not found at the end of the period of 21 days of investigation, the post Office considers the parcel as lost. It is only at this point that we can send you a replacement product, at our expense. If the ordered productswere no longer available at this time, we will refund the amount of products affected by the loss of the carrier. If the products were still available, but had changed theirprice on the site, we would apply the new sales prices, either by paying by check forthe difference, or by requesting a check on this price differential. We disclaim all responsibility for the lengthening of delivery because of the carrier, including loss of products or strike.
Article 13: Delivery problems due to carrier any anomaly concerning the delivery (damage, product missing compared to the delivery order, damaged parcel, broken... products) will have to be imperatively indicated on delivery in the form of "handwritten reserves", accompanied by the signature of the client. The consumer must at the same time confirm this anomaly by addressing to the carrier within two (2) workingdays following the delivery date a mail recommended with acknowledgement Exhibitor such claims. The consumer will have to transmit copy of this mail by fax or simple mail to our customer service:
As at
Comme au Marche
7 c ru du carré
7 c ru du carré
17440 St Marie de Re
France
Article 14: Errors of delivery
• 14-a: the consumer should make to society as to the market the same day as the delivery or to no later than the first working day following delivery, any claim of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications on the order form. Any claim beyond this time will be rejected.
• 14-b: the formulation of this claim to the company as to the market can be made: - in priority by telephone to the 0033 6 81 07 79 92 of the afternoon Monday to Saturday from 10 h to 19 h, - by logging on our site in the heading "follow your order" where, after having entered your number of customer, you will be able to ask us your question through the menu contact us by specifying the reference of the order.
• 14-c: any claim not made in the rules defined above and within the deadlines willnot be taken into account and will release the company as to liability towards the consumer market.
• 14-d: A receipt of the claim, the company as market will award a number of exchange of the product (s) (s) concerned and will communicate by e-mail, fax or telephone to the consumer. The exchange of a product can take place only after attributionto the consumer of a number of Exchange according to the step presented above.
• 14-e: in case of error of delivery or Exchange, any product exchange or refund must be returned to society and in the market as a whole and in its packing of origin, in Colissimo Suivi, at the following address:
Comme au Marche
7 c ru du carré
7 c ru du carré
17440 St Marie de Re
France
To be accepted, any return will have to be reported in advance to the Customer Service of the company as to the market. Shipping costs are not charged to the company as to the market, except in the case where it would appear that the returned product does not match the declaration of origin made by the consumer in the good of return. Delivery and return of your hats transport of your parcel packages are usually shipped within 48 hours after receiving your payment. Standard delivery is Colissimo followed, delivered without a signature. If you want a discount with signature, an additional charge applies, please contact us. Whatever the chosen shipping method, we will provide as soon as possible a link that will allow you to track the deliveryof your package online. Shipping costs include packing, handling and postage. Theymay contain a fixed part and a variable part based on the price or the weight of your order. We recommend that you combine your purchases in a single order. We cannot group two separate orders and you will be charged shipping for each of them. Your package is shipped at your own risk, a particular care is given to the parcel containing fragile products. The parcels are oversized and protected. Shipping the products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, as well as the company,within a period of a week. The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the purchase order. As regards shipping, work us primarilywith Colissimo Suivi. As soon as we make a shipment, you immediately receive an information e-mail. MAILED to maximally reduce transport costs, all products of smallor medium size are shipped by a service of the post Colissimo Suivi. In addition to be economic, this service delivers within 48 hours in the France and offers you the possibility of recovering the products ordered at your nearest Post Office for the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your factor will leave you anotice in your Inbox mailbox, allowing you to collect your parcel at your post officeduring opening hours, within a period of 15 days. Colissimo Suivi is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery orthat the product gets lost. In case of delay of delivery terms we have recommended to you in the mail for shipping, we ask you to report us this delay by calling us by phone or send us an e-mail. We will then contact the post office to start an investigation. A post investigation can last up to 21 days from the date of commencement ofthe investigation. If during this period, the product is found, it will be sent immediately to your home (the majority of cases). If however the product is not found at the end of the period of 21 days of investigation, the post Office considers the parcel aslost. It is only at this point that we can send you a replacement product, at our expense. If the ordered products were no longer available at this time, we will refund theamount of products affected by the loss of the carrier. If the products were still available, but had changed their price on the site, we would apply the new sales prices, either by paying by check for the difference, or by requesting a check on this price differential. We disclaim all responsibility for the lengthening of delivery because of the carrier, including loss of products or strike.
Article 13: Delivery problems due to carrier any anomaly concerning the delivery (damage, product missing compared to the delivery order, damaged parcel, broken... products) will have to be imperatively indicated on delivery in the form of "handwritten reserves", accompanied by the signature of the client. The consumer must at the same time confirm this anomaly by addressing to the carrier within two (2) working days following the delivery date a mailrecommended with acknowledgement Exhibitor such claims. The consumer will have to transmit copy of this mail by fax or simple mail to our customer service:
Comme au Marche
7 c ru du carré
7 c ru du carré
17440 St Marie de Re
France